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Sit4Less FAQ's
Ordering & Status:What if my item is out of stock?
We will email you an ETA with a stock arrival date. If you don’t respond we will continue to process your order. We can always change the color, size, or cancel your order at your request.
How do I check the status of my order?
Email sales@sit4less.com or call 1-877-490-LESS
How do I cancel an order?
Email us at sales@sit4less.com or call 1-877-490-LESS. We will acknowledge via a reply within 24 hours. Your credit card will take 7-10 business days to process.
How do I change an order?
Email us at sales@sit4less.com or call 1-877-490-LESS. We will acknowledge your order via email and charge / credit the difference of your order.
Hours of operation:
Our hours are Monday through Friday 8am-8pm.
Sending an Email:
You can always send an email at sales@sit4less.com. We will reply within 1 business day.
Telephone Number:
1-877-490-LESS
What is our mailing address?
You can send checks and correspondence to:
Sit4less.com
PO Box 742
Newington, VA 22122
Problems with an order
In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department via email sales@sit4less.com or call 1-877-490-LESS. We will make every effort to resolve the problem as quickly as possible. You can also refer to our return policy for more information.
Sit4less Fast Exchange
For the fastest service, call 1-877-490-LESS during our customer service hours (Monday through Friday, 8am – 8pm EST). We’ll need to charge you for the new item, but we’ll ship it within 2 days. Once we receive your return, we’ll credit you for the cost of the original item.
Return Policy
Your complete satisfaction is our primary concern. We want you to be fully satisfied with every item you purchase from Sit4less.com. If you are not satisfied with an item that you have purchased, you may return the item within 12 months of your delivery date for a full refund of the purchase price, minus shipping, handling or other charges. The item must be returned in like new condition, with all paperwork, parts, and accessories to ensure full credit. All returns must be authorized through Sit4less.com. We will not accept any unauthorized packages by any other shipping vendor. Please email sales@sit4less.com or call 1-877-490-5377 from 9am – 4pm Monday through Friday to obtain a return authorization.
Return Instructions:
All Products must be returned by a shipper authorized by Sit4less.com. Please call us at 1-877-490-5377. Depending on the merchandise, we will either have your product returned by Fed Ex Ground or Con-Way. Sit4less.com will not accept any unauthorized packages by any other shipping vendor.
For Returns by Fed Ex:
- Please call us at 1-877-490-5377, we will provide you with a Fed Ex Ground PRP tag.Completely fill out the return form. You can print the form by clicking on the following link: Sit4less_Return_FormReturn the original invoice and return form in the package. Email us at sales@sit4less.com if you need another copy of your invoice. Pack the items securely. Please wrap the product so it does not get scratched in shipment. All returned products must be in the same condition in which they were received. If you need boxes or packaging materials, please go to your nearest Uhaul. To ensure that scratching doesn’t happen during shipping, please wrap the product carefully before boxing. If you need boxes or packaging materials, please go to your nearest Uhaul or UPS store. You can also call us at 1-877-490-5377 and we will send a box to you ($40 charge).Attach the PRP tag to the top of the box and call 1-888-777-6040 to request a Fed Ex pickup.
- We will issue a credit to the credit card on file within 15 business days of receiving your product. If paid by check or money order we will issue a refund check within 20 business days of receiving your product. Return Shipping and handling charges are non – refundable.
- Please call us at 1-877-490-5377, we will call Con – Way to set up your return.Con - Way will call you within 5 business days to schedule your pickup.Completely fill out the return form. You can print the form by clicking on the following link: Sit4less_Return_FormReturn the original invoice and return form in the package. Email us at sales@sit4less.com if you need another copy of your invoice.Pack the items securely. Please wrap the product so it does not get scratched in shipment. All returned products must be in the same condition in which they were received. To ensure that scratching doesn’t happen during shipping, please wrap the product carefully before boxing. If you need boxes or packaging materials, please go to your nearest Uhaul or UPS store. You can also call us at 1-877-490-5377 and we will send a box to you ($40 charge).Please have your box ready before Con – Way arrives. They will not wait for you to finish packing your product. Make sure to ask for a receipt for your package. Your receipt will have your tracking number, which is your proof of pickup.
- We will issue a credit to the credit card on file within 15 business days of receiving your product. If paid by check or money order we will issue a refund check within 20 business days of receiving your product. Return Shipping and handling charges are non – refundable.
Custom Orders
In order to satisfy special customer requirements, it is occasionally necessary for us to place a “custom” order. We will let you know it is a custom order before you make the purchase. There will be a 25% restocking fee for all custom orders in addition to the standard return terms.
Canceling an Order
If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package. Shipping charges are non-refundable.
Please call 1-877-490-LESS, or email at sales@sit4less.com to cancel an order. Please note that most orders ship within 48-72 hours. To ensure your order gets cancelled before it ships, please call us.
If you submit an e-mail, we cannot guarantee that your order will be cancelled before it ships. We will confirm all cancellations submitted to us, whether successful or not, by replying to your original e-mail.
Repairing a chair
If you purchased your chair through sit4less.com, we will help facilitate a repair for you. You may request a repair by sending an email to sales@sit4less.com or by calling us at 1-877-490-5377.
Shipping Confirmation Email
You will receive an email confirmation when your order has been placed. You can email us at sales@sit4less.com or call 1-877-490-5377 for your tracking number after 2 business days.
Delivery Time
Domestic Standard Shipping
- 7 to 10 business daysItems may be shipped by a few different carriers
- Items may be shipped to P.O. boxes or APO / FPO addresses. Expected shipping times are 10-15 business days.
Two-Day Shipping
- 2 business days (measured from the day the order ships from our warehouse – not from the order date)No weekend or holiday delivery; no P.O. boxes or APO/FPOSignature upon delivery required.
- Not available for delivery to Canada
- 1 business days (measured from the day the order ships from our warehouse – not from the order date)No weekend or holiday delivery; no P.O. boxes or APO/FPOSignature upon delivery required.
- Not available for delivery to Canada
Credit Card Payment Options
Sit4less.com accepts Visa, MasterCard, American Express, and Discover / Novus cards. Please ask us about our own financing through GECAF.
Checks, Money Orders & CODs
Sit4Less.com accepts checks and money orders as payment options. If you are paying by check (U.S. address only and U.S. Funds Only), or money order (U.S. Funds Only), please mail a copy of your receipt to:
Sit4less.com
PO BOX 742
Newington, VA 22122
Please be aware that we cannot process an order until your payment is received. We do not accept checks from foreign banks. Please do not send Cash. We do not accept COD orders. We do not accept other currencies other than US dollars. Checks or money orders should be made payable to: Sit4less.com
Credit Card Billing
When you place your order on Sit4less.com, you will receive a confirmation email when the order is placed. Your credit card will be charged within 24 hours of placing your order.
Tips When Using a Credit Card
Here are some tips for entering credit card information:
- The credit card number should be entered without spaces, dots or dashes.The name should appear exactly as it appears on the card, as should the expiration date.The address should exactly match the address where your credit card is billed; this may be different than where you currently reside if you have recently moved, are working on assignment in another city or at school, or have not updated your credit card files.The address should include spaces between numbers and words, (i.e., 35 smith St. not 34Smith St).The address needs to be entered once, not twice in Address Line 2.The city, if two words, should be separated (i.e.,Silver Oak, not Silveroak).The city must be entered fully, not LA, but Los Angeles.The state, province or territory must be chosen from the drop down menu, as well as the country.Your postal code or zip code should not contain spaces (i.e. M2J 48P should be written as M2J48P with no space).Your email address need to be entered for confirmations and verification of accounts.
- Your phone number must include the area code and it should be the phone number that your credit card company recognizes, i.e., if you are traveling or have moved, make sure that you enter the phone number that is on file with your credit card company. As long as you use this phone number, the computer will recognize it as correct.
